LEGAL
Terms of Service
Last updated: March 15, 2026
Last updated: March 15, 2026
Please read these Terms of Service ("Terms") carefully before using Avo's website or services. These Terms constitute a legally binding agreement between you and Avo Systems LLC. By accessing or using our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use our services.
By accessing or using Avo's website, purchasing a subscription, or submitting an onboarding form, you agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference. If you are using our services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and that entity.
We reserve the right to update these Terms at any time. Material changes will be communicated via email with at least 30 days notice. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cancel your subscription before the effective date.
Avo provides done-for-you automated customer acquisition systems for local service businesses. Our services include the design, build, and ongoing operation of a multi-stage automation pipeline that may include:
The specific features included in your subscription depend on the plan you purchase. We reserve the right to add, modify, or remove features from any plan with reasonable notice. We will not materially reduce the core functionality of your plan without offering you a prorated refund or an equivalent substitute feature.
Avo operates as a managed service — we build, configure, and maintain the automation infrastructure on your behalf. You are responsible for providing accurate business information during onboarding and for notifying us of material changes to your business (e.g., new service offerings, pricing changes, updated booking links) that may require system updates.
Avo charges a one-time setup fee of $499 due at the time of purchase. This fee covers the design, build, and launch of your custom automation system. By submitting payment, you authorize Avo to charge this amount to your payment method on file via Stripe.
Your monthly subscription fee ($999/month for the standard plan, or the applicable fee for your selected tier) begins 30 days after your system goes live. Monthly billing cycles run on the same date each month. All subscription fees are billed in advance. Stripe will automatically charge your stored payment method on each billing date.
If a payment fails, Stripe will retry the charge up to three times over the following seven days. If payment is not collected after three retries, your system may be paused until payment is resolved. You are responsible for keeping your payment method current and valid. You can update your payment information at any time by contacting support.
Refund Policy: Setup fees are non-refundable once system build has commenced (typically within 24 hours of purchase). If we have not yet begun your build, we will issue a full refund of the setup fee upon request. Monthly subscription fees are non-refundable for the current billing period. See Section 5 for cancellation terms.
We guarantee that your automation system will be fully live and operational within 48 hours of receiving your completed onboarding form. The 48-hour clock begins when you submit a complete onboarding form with all required information, including your business name, service area, pricing, booking link, and any other details specified in the form.
If we fail to deliver your live system within 48 hours of receiving a complete onboarding submission, your first full month of subscription service is free. This credit will be applied automatically to your first monthly billing cycle — no action required on your part.
This guarantee applies to standard builds. Custom or complex configurations — such as multi-location businesses, custom API integrations, or non-standard booking systems — may require additional build time. In these cases, we will communicate a revised delivery timeline before commencing the build and the standard 48-hour guarantee will not apply. You will be given the opportunity to approve the revised timeline or receive a full refund before work begins.
Delivery may also be delayed if we are unable to reach you to clarify incomplete or ambiguous onboarding information. In such cases, the 48-hour clock pauses until we receive the necessary information from you.
You may cancel your Avo subscription at any time by emailing [REPLACE: support@your-domain.com] with the subject line "Cancellation Request" and your account email address. We do not require a reason for cancellation, though feedback is welcome and appreciated.
Cancellations take effect at the end of your current billing period. You will retain full access to your automation system until that date. No partial refunds are issued for unused time within the billing period. After cancellation is confirmed, your system workflows will be deactivated at the end of the billing cycle.
If you cancel and later wish to reactivate your account within 90 days of cancellation, we can typically restore your system configuration without charging the setup fee again. Reactivations after 90 days may require a new setup fee. Contact support to discuss reactivation options.
Avo retains ownership of all automation systems, workflow logic, templates, AI prompt structures, and proprietary methodologies we develop and use to deliver our services. These assets represent Avo's intellectual property and may not be copied, replicated, distributed, or used to build competing services without our express written consent.
You retain full ownership of your business data, including customer contact information, lead records, booking history, and revenue data generated through your use of the system. Upon cancellation, we will provide you with an export of your business data upon request within 30 days. After the 90-day data retention period described in our Privacy Policy, your data will be permanently deleted from our systems.
By submitting business information during onboarding, you grant Avo a limited, non-exclusive license to use that information solely for the purpose of building and operating your automation system. We do not use your business data to train machine learning models or for any commercial purpose beyond delivering your service.
To the maximum extent permitted by applicable law, Avo's total liability to you for any claim arising out of or related to these Terms or our services shall be limited to the total fees paid by you to Avo in the three months immediately preceding the event giving rise to the claim.
In no event shall Avo be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost revenue, lost profits, loss of customers, loss of data, business interruption, or damage to reputation, even if Avo has been advised of the possibility of such damages.
We do not guarantee specific outcomes such as a minimum number of leads, bookings, or revenue. Results vary based on your market, service quality, pricing, and other factors outside our control. Our obligation is to build and maintain a technically functioning automation system in accordance with these Terms.
You agree not to use Avo's services for any unlawful purpose or in any manner that violates these Terms. Specifically, you may not:
Avo reserves the right to immediately suspend or terminate your account without refund if we determine, in our sole discretion, that you have violated any of these prohibited use provisions. We will make reasonable efforts to notify you of the issue before termination unless the violation poses an immediate risk to our platform, other users, or third parties.
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be uninterrupted, error-free, or completely secure.
We are not responsible for any downtime, delays, or failures caused by third-party infrastructure providers (including Stripe, Supabase, Resend, N8N, Twilio, or Google) or by circumstances outside our reasonable control, including internet outages, natural disasters, or government actions. We will make commercially reasonable efforts to restore service promptly in the event of an outage.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law provisions. Any dispute arising out of or related to these Terms or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Orange County, Florida.
Before initiating any formal legal proceeding, both parties agree to attempt in good faith to resolve any dispute through direct negotiation. If direct negotiation fails, the parties agree to attempt mediation before resorting to litigation. Nothing in this section prevents either party from seeking injunctive or other equitable relief for violations of intellectual property rights.
If you have questions about these Terms of Service, please contact us:
For general support inquiries or cancellation requests, contact [REPLACE: support@your-domain.com]. We aim to respond to all inquiries within one business day.