Spotless Home Cleaning
Owner: Maria Santos
The Challenge
Spotless Home Cleaning had a cancellation problem. Clients would book and then cancel last minute, leaving empty slots that couldn't be filled. Maria's schedule utilization hovered around 60%, which meant her team was getting paid to sit around nearly two days a week.
The cancellations were partly a communication issue. Clients forgot their appointments, didn't get reminders, and felt no friction about canceling via a quick text. Maria needed a way to reduce no-shows and fill gaps fast when cancellations did happen.
How Avo Helped
Avo deployed a multi-touch reminder system that confirms appointments 48 hours, 24 hours, and 2 hours before the scheduled time. When a cancellation does come in, Avo immediately reaches out to the waitlist and fills the slot. It also handles all new booking inquiries, qualifying them and scheduling them into available windows without Maria touching a thing.
Before & After Avo
Cancellation Rate
25%
Schedule Utilization
60%
Avg Slot Fill Time
Never filled
Monthly Revenue
$14K
Cancellation Rate
15%
Schedule Utilization
90%
Avg Slot Fill Time
< 30 min
Monthly Revenue
$17.8K
Key Results
40%
Fewer Cancellations
Reduction in last-minute cancellations
90%
Schedule Utilization
Up from 60% before Avo
< 30 min
Slot Fill Time
Average time to fill a cancelled slot from waitlist
+$3.8K
Monthly Revenue
Additional revenue from better utilization
“Cancellations used to ruin my week. Now Avo sends reminders that actually work and fills empty slots before I even know they opened up. My utilization went from 60% to 90%.”
Maria Santos
Owner, Spotless Home Cleaning
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