The Challenge
Reliable HVAC lost an estimated $50,000 in a single summer from missed calls. In Phoenix, when the AC goes out in July, homeowners call every company in the book and go with whoever answers first. Anthony's team was in the field and couldn't pick up fast enough.
The math was painful. Each emergency HVAC call in Phoenix averages $800 to $1,200. Missing just 3 to 4 calls a day during peak summer added up to catastrophic lost revenue. Anthony knew the problem but couldn't solve it without hiring a full-time dispatcher.
How Avo Helped
Avo became Reliable HVAC's always-on dispatcher. Every call gets answered in seconds, triaged by urgency, and booked immediately. Emergency calls get priority scheduling and the customer receives an ETA right away. Avo also handles the non-emergency maintenance requests that used to get lost in the shuffle, building a steady base of recurring revenue.
Before & After Avo
Missed Calls/Day (Summer)
12-15
Response Rate
55%
Lost Revenue (Summer)
$50K
Emergency Jobs/Month
35
Missed Calls/Day (Summer)
0
Response Rate
100%
Lost Revenue (Summer)
$0
Emergency Jobs/Month
75
Key Results
$0
Missed Opportunity
Zero revenue lost to missed calls since deploying Avo
100%
Response Rate
Every single call answered, 24/7/365
+40/mo
Emergency Bookings
Additional emergency jobs captured per month
+$48K
Summer Revenue
Additional revenue captured during summer months
“Last summer cost me $50K in missed calls. This summer, Avo answered every single one. We captured an extra $48K in emergency jobs alone. The ROI isn't even close.”
Anthony Russo
Owner, Reliable HVAC Services
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