The Challenge
Ryan was a one-man operation growing into a small crew, but he was still answering every phone call himself. That meant stopping mid-job to talk to potential customers, missing calls while under a sink, and spending 2 to 3 hours every evening returning calls.
The phone was the bottleneck for the entire business. Ryan couldn't do quality work and run the phone. Every missed call was money lost, and the constant interruptions were making every job take longer.
How Avo Helped
Avo took over all inbound communications so Ryan could focus on the work. Every call, text, and web inquiry gets an instant response. Avo handles scheduling, sends confirmations, and even provides basic troubleshooting info to customers while they wait. Ryan checks his calendar at the end of the day and sees a full schedule for tomorrow.
Before & After Avo
Missed Calls/Day
8-12
Phone Time/Day
2.5 hours
Jobs/Week
10
Google Rating
4.3 stars
Missed Calls/Day
0
Phone Time/Day
15 min
Jobs/Week
13
Google Rating
4.9 stars
Key Results
Zero
Missed Calls
Every single call gets answered by Avo
2.5 hrs/day
Time Saved
Hours Ryan no longer spends on the phone
+30%
Job Completion
More jobs completed per week due to fewer interruptions
4.9 stars
Customer Rating
Google review average after faster response times
“I'm a plumber, not a receptionist. Avo lets me do what I'm good at. I haven't missed a call in months and I finish jobs faster because I'm not constantly picking up the phone.”
Ryan Kowalski
Owner, Precision Plumbing
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