The Challenge
Fast Flow Plumbing was missing 60% of after-hours calls. Marcus and his crew were on job sites all day, and by the time they checked voicemails, most leads had already called a competitor. Emergency calls on weekends and evenings were going straight to voicemail, and those are the highest-margin jobs in plumbing.
The front desk could only handle calls during business hours, and even then, hold times during busy mornings meant lost opportunities. Marcus estimated he was leaving $15K or more on the table every single month.
How Avo Helped
Avo was deployed as Fast Flow's 24/7 front line. Every inbound call, text, and web form submission gets an instant response. Avo qualifies the lead, determines urgency, and books directly onto the team's calendar. Emergency calls get flagged and routed immediately. Non-urgent requests get scheduled for the next available slot without any human intervention.
Before & After Avo
Calls Answered
40%
Avg Response Time
4+ hours
After-Hours Bookings
2/week
Monthly Revenue
$38K
Calls Answered
100%
Avg Response Time
8 seconds
After-Hours Bookings
14/week
Monthly Revenue
$50K
Key Results
340%
Booking Increase
More jobs booked per month compared to before Avo
$12K/mo
Revenue Increase
Additional monthly revenue from captured leads
8 sec
Avg Response Time
Average time to first response on any lead
100%
After-Hours Capture
Of after-hours leads now get a response
“I used to wake up to 6 or 7 missed calls every morning. Now every single one of those turns into a booked job. Avo paid for itself in the first week.”
Marcus Rivera
Owner, Fast Flow Plumbing
Get results like Fast Flow Plumbing
See how Avo can transform your business in 30 days or less. Start with a live demo and see the system in action.
Start Instant Demo